Privacy Policy
(last update)
Jun 16, 2025
Tilater Entertainment AG (“Tilater”, “we”, “our”) is committed to protecting the privacy of all users of our event discovery and ticketing platform, including B2C and B2B users. This Privacy Policy explains what data we collect, how we use it, how we protect it, and your legal rights.
1. Scope
This policy applies to:
All users of our platform, including customers, visitors, event organizers, and business partners.
Users in Spain, Germany, other EU/EEA countries, and Switzerland, as well as any other countries where we operate.
2. Data We Collect
We collect information both automatically and directly:
2.1 Automatically Collected Data
Browser type and version
Operating system
Date and time of access
IP address and internet service provider
Pages visited and navigation behavior on the platform
2.2 Data Provided Directly
Full name
Email address
Postal address
B2B contact data (company, position, phone)
Payment information (processed only by third-party providers, never stored by Tilater)
Optional personal preferences (e.g., dietary needs, accessibility)
2.3 Third-Party Data
Information provided by event organizers or associated partners (e.g., ticket preferences, invoicing details).
3. Use of Data
We use collected data to:
Process ticket orders and purchases
Issue tickets, invoices, and confirmations
Provide customer support
Analyze platform usage and improve our services
Comply with legal obligations
Conduct marketing only with explicit consent
4. Payments and Providers
Tilater does not store credit card data. Payment processors include:
Stripe Payments Europe Ltd
Adyen BV
PayPal (Europe) S.à.r.l. & Cie S.C.A.
All data is transmitted via encrypted connections (SSL/TLS). Data Processing Agreements (DPA) are in place with all providers to ensure proper data protection.
5. Cookies and Analytics
We use cookies and analytics tools such as Google Analytics to:
Improve user experience
Analyze anonymized statistics
Optimize content and advertising
Users can manage or block cookies in their browser at any time.
6. User Rights
Depending on your location, you may exercise the following rights:
6.1 EU/EEA Users (Spain, Germany, etc.)
Access, rectification, deletion, portability, restriction, and objection to data processing (GDPR)
Right to withdraw consent
Right to lodge a complaint with local data protection authority
6.2 Switzerland
Rights under FADP 2023
Competent court: Canton of Zürich
6.3 General
Right to information on data processing purposes
Right to object to direct marketing
Right not to be subject to fully automated decisions, including profiling
7. Data Retention
We retain your data only as long as necessary to:
Provide our services
Comply with legal obligations
Resolve claims or disputes
After this period, data is securely deleted or anonymized.
8. International Transfers
We may transfer data to providers outside Switzerland or the EU/EEA. These transfers are made:
Under standard contractual clauses
Compliant with GDPR and FADP
With appropriate encryption and security measures
9. Security
We implement technical and organizational measures to protect personal data:
SSL/TLS encryption
Restricted access to data
System monitoring to prevent unauthorized access
10. Contact
For questions about privacy, rights, or exercising your rights, contact:
Tilater Entertainment AG
Email: privacy@tilater.com
Address: Europastrasse 9, 8152 Glattbrugg Switzerland
11. Updates to Privacy Policy
We reserve the right to update this Privacy Policy. The last updated date is listed at the top. Please review this page periodically.
12. Jurisdiction-Specific Notices
12.1 EU/EEA (Spain, Germany, etc.)
GDPR rights, legal basis, data protection authority
Spain and Germany included in this section
12.2 Switzerland
Rights under FADP
Competent court: Canton of Zürich
12.3 International Users
All sections apply as standard
Some rights may apply only under local law
This Privacy Policy ensures compliance with:
B2C and B2B operations
Spain, Germany, EU/EEA, and Switzerland
International payment processing
GDPR + Swiss FADP 2023
TERMS AND CONDITIONS – Tilater Entertainment AG
1. Scope
These General Terms and Conditions (“Terms” or “T&Cs”) govern the relationship between Tilater Entertainment AG (“Tilater,” “we,” “us,” or “the Platform”) and users of the Platform, including ticket purchasers, event attendees, resellers, and B2B/B2C clients (hereinafter “User” or “Users”).
Accessing and using the Platform constitutes acceptance of these Terms.
2. Services
Tilater provides a global platform for:
Sale of tickets for events organized by Tilater or third parties.
Event discovery and promotion.
Additional event-related services (VIP packages, merchandise, etc.).
3. Ticket Purchase
Tickets are purchased through the online Platform.
By purchasing a ticket, the User accepts its validity for the specified date and location.
Prices include applicable taxes.
Users are responsible for providing accurate personal information (name, email, billing address, etc.).
4. Lost or Damaged Tickets
Tilater does not replace lost or damaged tickets.
Leaving the event venue may invalidate the ticket.
Ticket reprints or digital copies are allowed only as specified on the Platform.
5. Refunds, Cancellations, and Changes
In case of cancellation by the organizer or artist, the nominal ticket value will be refunded if returned according to the procedures indicated on the Platform.
No refund is available in case of force majeure (natural disasters, official bans, strikes, emergencies).
If an event is rescheduled or relocated, tickets remain valid for the new date/location. No returns will be accepted for this reason.
Outdoor events take place regardless of weather conditions.
6. Access and Safety Rules
By purchasing a ticket, Users accept the security and access rules indicated on the Platform and at the event venue.
Minimum age requirements will be specified per event; minors may require adult supervision.
Tilater reserves the right to deny access in case of non-compliance, without compensation.
7. Liability
User: Responsible toward Tilater for direct, verifiable damages caused intentionally or by gross negligence.
Tilater: Not liable for any damages, but strives to ensure maximum safety at events.
Tilater is not responsible for minor technical interruptions unless due to gross negligence.
8. Personal Data
The processing of personal data is conducted in accordance with Tilater’s Privacy Policy, which is an integral part of these Terms.
Data provided will only be used to process ticket purchases, event access, invoicing, and communications related to service provision.
9. Recordings and Content Use
Professional audio or video recordings are prohibited without express authorization.
Tickets or VIP packages may not be used publicly for advertising without written consent from Tilater.
10. Payment Methods
Transactions are conducted via authorized providers (e.g., Stripe, PayPal, Klarna).
Tilater does not store sensitive payment data (credit cards, bank accounts), which are transmitted directly to providers.
Users confirm that the payment information provided is accurate and authorized for use.
11. Intellectual Property
All Platform content, including digital tickets, texts, logos, and images, are owned by Tilater or its licensors.
Unauthorized reproduction, distribution, or exploitation of content is prohibited.
12. Modifications
Tilater reserves the right to modify these Terms at any time.
Changes will be published on the Platform and will take effect immediately upon publication.
13. Governing Law and Jurisdiction
These Terms are governed by Swiss law, with exclusive jurisdiction in the Canton of Zürich.
For international Users, mandatory local laws apply as far as they cannot be waived and are applicable.
14. Final Provisions
Invalidity of any clause does not affect the validity of the remaining Terms.
• • Any unresolved disputes will be settled according to applicable law and the competent courts indicated above.
